Refunds & Returns
Last updated 9 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
Our 14-day change-of-mind returns
If your chain curtain, fly swatter or electric swatter is not right for you, you can return it within 14 days of delivery, for any reason. This is a voluntary policy we offer on top of your legal rights. To start a return, just email us at theteam@americanchaincurtain.com with your order number before that period ends. We will then send you return instructions.
Items must be returned unused, in a resaleable condition and in the original packaging, with any rail, screws, charger or accessories included. A chain curtain that has been cut to length or an electric swatter that has been used cannot be resold and cannot be returned under this policy, so check the size before you trim and test an electric model before you rely on it. You pay the return postage for a change-of-mind return, and we refund the price you paid for the item once it is back with us and checked. There is no restocking fee.
Faulty or incorrect items
If your product arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, in line with your rights under the consumer protection law of your state and the Federal Trade Commission Act. These legal rights are not limited by our voluntary returns policy. We cover return costs for faulty items.
How to return
Email us with your order number and we will send you simple return instructions. Once the product is back with us and checked, we process your refund.
Refund timing
Refunds go back to your original payment method, usually within 2 to 4 business days of us receiving and checking the return, and always within the timeframes set out above.